Our Guarantee to You

At Witmer Motor Service, we stand behind the quality of our products and want each customer to be satisfied with their purchase. We believe that we can work together to make every purchase a positive experience.

Shipping & Delivery

We offer shipping through UPS, USPS & 9-5. For local customers in Lancaster County, Pennsylvania we can offer pick-up and delivery of large products. If you need additional options for shipping of a product feel free to give us a call at (717) 336-2949.

Privacy & Security

The processing of your financial data is handled for WMS by state of the art companies namely Paypal and Verifone. In the payment process the financial information is encrypted and sent directly to the processors for approval or disapproval. We at WMS do not retain your financial information. We retain your username, name, address and E-mail etc... on our secured servers encrypted with SSL to be able to process, ship your order and create a easier process for your next purchase at WMS. We don't sell your information to anybody and never will.

Non-Functioning Product Return/Exchange Policy

Our shipments are carefully inspected before leaving the store, but in the event your product did not arrive as sent with your purchase, simply follow the instructions below. Call our service line at 717.336.2949 We will accept returns of non-functioning items at our store within 10 days of customer receipt. Items need to be in their original packaging as well as all receipts attached. Depending on which product is at fault will determine where the product will be shipped to or whether it will be picked up. Most of our products are backed by a manufacturers guarantee and when there is an error the manufacturer will collect the product at fault and replace with the functioning product.


Orders can be made online or in person at our physical stores in Pennsylvania. Orders placed over the weekend or a national holiday will be shipped the next business day. You can view your past orders under the "My Account" area.

Payment, Pricing & Promotions

We accept Paypal and Credit Cards on our online store.

We accept Cash, Check and Credit/Debit Cards at our two store locations in Reamstown and Hinkletown.

Viewing Orders

Past orders of a single account may be viewed in the "My Account" area under the tab "My Orders". If you have any questions about a past order give us a call at (717) 336-2949 and we will try to be of assistance.

Updating Account Information

Your account information can be updated in the "My account" area under the "Account Information" tab. Here you can edit first and last name, E-mail address and update the password.

Further Questions

For any further questions please call us at (717) 336-2949

Email: store@witmermotorservice.com

Or write us at: Witmer Motor Service, LLC 187 E. Church Street, Stevens, PA 17578